What are the check-in and check-out times at The Chester Grosvenor?
Check-in is at 15:00 and check-out is at 11:00.
75 photos
The Chester Grosvenor – A Favorite for Families in Chester
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Key details
About the Hotel
Eastgate Street, Eastgate, Chester, CH1 1LT,
- Close to the Eastgate Clock
Great
8.7
9.3
4.6
4.3
Luxury Accommodation Options
The Chester Grosvenor offers Classic, Deluxe, Executive, Superior King, Junior, Deluxe, and Master Suites. All rooms include air conditioning, high-speed Wi-Fi, smart TVs, ELEMIS toiletries, bathrobes, and slippers. Marble bathrooms feature double-ended bathtubs, twin vanities, and walk-in showers. Master Suites include separate sitting rooms with dining areas and audio systems. The Presidential Suite on the third floor offers views of the Eastgate Clock and black-and-white timbered architecture.
Award-Winning Dining Venues
Arkle restaurant holds 3 AA Rosettes and serves seasonal tasting menus with wine pairings from a 700-bottle cellar. La Brasserie holds 2 AA Rosettes and offers French bistro-style all-day dining with a Champagne bar. Afternoon Tea includes finger sandwiches, scones with clotted cream, and pastries by award-winning chefs. The Gentleman's Afternoon Tea features savory items like chicken and bacon rolls and Welsh rarebit.
Spa and Wellness Facilities
The Spa features 5 treatment rooms offering ELEMIS facials, massages, and maternity treatments. The Thermal Suite includes a herb sauna, ice fountain, crystal steam room, salt grotto, and foot baths. Treatments use ELEMIS products available for purchase in the spa boutique. The gym is available for residential guests. Spa access requires treatments exceeding £100 or a £20 fee per stay.
Central Chester Location
The hotel sits opposite the Eastgate Clock, 300 meters from the Roman Walls and 500 meters from Chester Cathedral. Chester Racecourse is 1.5 km away. Chester Hawarden Airport is 15 km from the property. The location provides walking access to the Rows shopping galleries, River Dee boat trips, and Storyhouse Theatre.
Comprehensive Hotel Services
Services include 24-hour room service, concierge assistance, and a business center. Wedding facilities accommodate up to 200 guests in the Belgrave Suite with customizable lighting systems. The Drawing Room hosts intimate ceremonies. Check-in is at 3:00 PM, check-out at 11:00 AM. Children over 12 are welcome in dining areas, and treatments for ages 16-18 require parental supervision.
“This is a hotel steeped in Chester's history, yet the experience feels utterly fresh. Dining is a highlight, from the lauded Arkle to the more casual La Brasserie, with bespoke service that makes every guest feel valued. The spa and attentive staff further solidify its place as a destination for those seeking a luxurious, personalized escape.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Classic Room2 persons20 sq. feet1 Double bedAir conditioningBathtubroom details
- Executive Room2 persons35 sq. feet1 King-size bedAir conditioningBathtubroom details
- Superior King Room2 persons36 sq. feet1 King-size bedAir conditioningBathtubroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Spa & wellness centre
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Heating
- Sitting area
- Dressing area
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
The Chester Grosvenor offers a delightful array of dining experiences that range from sumptuous all-day meals to the elegant rituals of afternoon tea. With options like the sophisticated Arkle and the lively La Brasserie, guests can enjoy a blend of British flavors and innovative dishes, all within an atmosphere of refined charm.
Arkle
British fine dining
Ambiance
A luxuriously comfortable area of understated elegance, perfect for an intimate dinner.
Key Offerings
Dinner menus highlight seasonal British ingredients, catering to vegetarian, vegan, and gluten-free preferences. The atmosphere invites guests to unwind and indulge after an exciting day.
Reservation
recommended
Open for dinner from Wednesday to Saturday, 18:00 - 22:00; reservations recommended.
La Brasserie
French bistro-style
Ambiance
A vibrant and larger space, offering a lively atmosphere complemented by a glamorous Champagne and cocktail bar.
Key Offerings
This 2 AA Rosette restaurant serves delicious all-day dining with menus influenced by flavors from home and abroad. Afternoon tea with sweet creations and a selection of finger sandwiches is a must-try.
Reservation
recommended
Open for breakfast, lunch, and dinner daily from 10:30 - 22:00; reservations recommended.
Location
Eastgate Street, Eastgate, Chester, CH1 1LT,
Explore Chester
Explore Chester
Chester Cathedral
3 minutes' walk
Chester Cathedral features stunning architecture and beautiful gardens. Free admission days enhance its accessibility for all.
Chester Racecourse
19 minutes' walk
Chester Racecourse is known for its lively race days and engaging atmosphere. A perfect spot for sports enthusiasts and family outings.
The Grosvenor Museum
9 minutes' walk
The Grosvenor Museum showcases Chester's rich history, with artifacts and exhibitions that attract history buffs and art lovers alike.
Chester Roman Gardens
11 minutes' walk
Chester Roman Gardens are a picturesque park featuring Roman ruins, perfect for relaxation or a picnic amidst historical beauty.
Grosvenor Park Miniature Railway
6 minutes' walk
Grosvenor Park Miniature Railway offers fun rides for families. This charming attraction operates seasonally and is loved by children.
Biking along the River Dee
10 minutes' walk
Biking along the scenic River Dee provides stunning riverside views. Rentals are available nearby for adventurers seeking a thrill.
Simon Radley at The Chester Grosvenor
1 minute' walk
Upscale dining with a creative menu, Simon Radley specializes in modern British cuisine. Reservations are highly recommended.
The Botanist
2 minutes' walk
A vibrant venue serving international dishes, The Botanist is known for its lively atmosphere and impressive cocktail selection.
Chester Music Scene
10 minutes' walk
Chester's local music scene offers live performances at various venues. Check out the schedule for family-friendly and adult options!
Theatr Clwyd
30 minutes' drive
This theater hosts a variety of performances, including plays and musicals, catering to all tastes. A highlight for cultural enthusiasts.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
At the hotel The Chester Grosvenor guests are invited to a full breakfast served for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Polish
Year renovated:
2010
Number of floors:
4
Number of rooms:
66
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Central location
Comfortable beds
Attentive staff
High standard
Fabulous breakfast
Cons
Disorganized service
Raw eggs
Valet parking
Guest reviewsbased on 2744 reviews
Zoe from Greece
Family with children
Deluxe Room
3 nights in November 2025
|
Reviewed: January 19, 2026
6/10
Acceptable experience overall
friendly doormen clean accommodation superb location noisy room limited teabags small milk
The doormen were friendly and helpful. The accommodation was clean. The location was superb, near the Town Hall. I found these aspects particularly nice.
My room was at the back of the hotel. It was VERY noisy, I hardly slept. I only got two teabags and a tiny bottle of milk, not exactly five-star. I found these aspects quite annoying.
0 Helpful
Lily from United Kingdom
Couple
Deluxe Room
3 nights in November 2025
|
Reviewed: December 27, 2025
9/10
excellent service all round
helpful staff convenient parking
The staff were professional. Their helpfulness was excellent. I found the room to be a good size, and the super king bed ensured a restful sleep. I also liked the convenient parking at the nearby shopping center at a reasonable price, super king bed.
0 Helpful
Ethan from United Kingdom
Single
deluxe room
3 nights in November 2025
|
Reviewed: December 02, 2025
9/10
reliable city stay
useful location helpful staff christmas decorations
The location proved useful. i found the helpful staff assisted with luggage and car parking. the brasserie had beautiful christmas decorations, a nice touch. The starter and main meals were tasty.
0 Helpful
ethan from united kingdom
Couple
deluxe room
2 nights in November 2025
|
Reviewed: November 25, 2025
9.3/10
a special night of comfort and elegance
spacious room enjoyable thermal suite plentiful options
The room was spacious, clean, and included a comfortable bed. the thermal suite was particularly enjoyable. I recommend it highly. breakfast offered plentiful options to choose from,.
Some areas looked a bit jaded. I hope they restore it to its former glory soon.
Facilities
9/10
The hotel features a thermal suite. It is a good addition. parking is convenient, directly accessible from the shopping center. the hotel offers a seamless experience with all its incorporated facilities.
Rooms
9/10
our beautiful room included fab facilities, like a large comfortable bed. there was a separate area for tea and coffee. the room size provided ample space to move around, very nice!
Service
10/10
Staff members were friendly and helpful. everyone was dressed smartly. They offered kind and efficient service. when i asked for a recipe, the chef shared it with me. It was a very nice gesture.
Dining
9/10
Continental breakfast was included, a welcome surprise. upgrading to a full cooked breakfast cost around £12.50 per person. the restaurant offered artisan cheeses and an excellent wine selection. It was an lovely meal.
0 Helpful
|
Jackson from United Kingdom
Single
classic room
3 nights in August 2025
|
Reviewed: October 12, 2025
9/10
central location easy parking
The location is central. Stepping out puts you right in the heart of things. the parking connected to the hotel made everything really easy (no need to stress about finding a spot!).
my room faced the main street, it got pretty loud late into the night.
0 Helpful
Alex from United Kingdom
Single
Classic Room
4 nights in August 2025
|
Reviewed: October 08, 2025
6/10
Okay stay, some issues noted
beautiful suites vegan options calm presence expensive wine slow service incomplete order
My event took place in the Belgrave and Westminster suites. Both suites were beautiful, the setup perfect. Food options included vegan choices, very important. Ryan, the toastmaster, helped put in a dance floor and he was a calm presence.
I noticed the minibar wine was expensive, a half bottle cost £22. Slow breakfast service was an issue, this day. The room service order was also incomplete, this morning.
0 Helpful
Show more reviews
FAQs
About The Chester Grosvenor
How far is The Chester Grosvenor from Chester Cathedral?
The hotel is approximately 0.5 km from Chester Cathedral.
What dining options are available at The Chester Grosvenor?
Dining options include the award-winning Arkle restaurant and La Brasserie.
What room amenities can guests expect at The Chester Grosvenor?
Rooms feature free Wi-Fi, air conditioning, luxury toiletries, bathrobes, and flat-screen TVs.
Is parking available at The Chester Grosvenor?
Public parking is available on-site for £15 per day, and valet parking is also offered but requires pre-booking.
What relaxation services are available at The Chester Grosvenor?
Guests can enjoy a spa and wellness center with thermal suite, steam room, and a range of treatments.
How close is The Chester Grosvenor to Chester Zoo?
The hotel is approximately 5 km from Chester Zoo.
What are the breakfast options at The Chester Grosvenor?
Continental breakfast is served for an additional charge of £19, and a full English option is available at an extra cost.
What are the major attractions near The Chester Grosvenor?
Nearby attractions include Grosvenor Park (0.3 km) and the Roman Walls (0.3 km).
Does The Chester Grosvenor offer business services?
The hotel provides meeting facilities and services for business travelers.
What languages do the staff speak at The Chester Grosvenor?
The staff primarily speaks English.
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